Frequently Asked Questions

Research peptides are short chains of amino acids synthesized for use in laboratory studies. TrueBond Labs supplies them exclusively as reference materials for in-vitro and qualified research applications — they are not drugs, supplements, or consumer products.

No. Every product we sell is intended strictly for laboratory research. Our products are not approved by the FDA and are not for human or animal consumption in any form. We cannot provide any guidance on mixing, dosing, or usage, and orders placed for consumer purposes violate our terms of sale.

Lyophilized peptides are shipped in sealed vials and should be kept cool, dry, and away from direct light. For long-term laboratory storage, refrigeration or freezing per your facility's standard handling protocols is recommended. Specific stability data, where available, is listed on each product page.

Every lot is tested by independent U.S. laboratories using HPLC to quantify purity and concentration, and mass spectrometry to confirm molecular identity. Results are published as a Certificate of Analysis before the lot enters inventory — nothing ships without one.

A Certificate of Analysis is the lab document that reports a specific lot's test results: identity, purity, and potency. Each TrueBond vial carries a QR code linking directly to its own lot's COA, and all certificates are published on our Lab Reports page.

We accept all major credit and debit cards, plus wallet payments (such as Apple Pay and Google Pay) where available at checkout.

No. Guest checkout is available on every order. Creating an account is optional and simply makes reordering and tracking easier.

Yes — active promotions are announced in the banner at the top of the site and through our email list. Enter your code at checkout; discounts apply before shipping thresholds are calculated.

Yes. The entire site is encrypted with 256-bit SSL, and card data is handled directly by our PCI-compliant payment processor. TrueBond Labs never sees or stores your full card number.

We ship to addresses within the United States only. We do not ship internationally at this time.

All orders ship via UPS: 3 Day Select, 2nd Day Air, or Next Day Air, with live rates shown at checkout. Orders of $250 or more (after discounts) qualify for free 3 Day Select shipping.

Orders placed on weekdays before the 2PM ET cutoff are fulfilled and shipped the same business day. Orders placed after the cutoff, or on weekends, ship the next business day.

You'll receive an email with your UPS tracking number the moment your order ships, so you can follow it door to door.

Unopened items are covered by a 60-day money-back guarantee. Email support with your order number to start a return — full details are on our Returns page.

Email support@truebondlabs.com with your order number and photos of the damaged package and contents. Once confirmed, we'll ship a replacement or issue a refund to your original payment method.