Contact Support
Email is the way to reach us. Every message is read and answered by a human, not a bot.
Invoicing hours: Mon to Fri 9 AM to 7 PM ET, Sat and Sun 10 AM to 4 PM ET. Orders placed outside those hours get a payment link by 11 AM ET on the next invoicing day.
Email ordersWe respond within 24 hours on business days, Monday through Friday. Messages received over the weekend are answered first thing Monday.
Email Support →700 NW 57th Ct
Fort Lauderdale, FL 33309, USA
What to include
Three things get most questions resolved in a single reply.
- 1Your order number
It is in your confirmation email and lets us pull up your order instantly.
- 2Product details
The compound name, size, and lot number (printed on the vial) if your question concerns a specific item.
- 3A clear question
One or two sentences on what you need. The more specific, the faster the resolution.
We cannot provide mixing, dosing, or usage guidance
All TrueBond Labs products are sold strictly for in-vitro and qualified laboratory research. They are not for human or animal consumption, and our team cannot answer questions about administration, preparation, or use. Support requests on these topics will receive a standard compliance response. For everything else (orders, shipping, replacements, COAs, and lot verification), we're glad to help.